Information for International Booksellers is available here.
Book Trade Customer Return Policy
It is not necessary to ask permission to return books. All returns must be accompanied by a copy of the original invoice or the original invoice information. Books returned without invoice information will be credited at the maximum allowable discount. Books must be unmarked and in salable condition. Upon receipt of books in salable condition, a credit memo will be issued.
Returns should be shipped prepaid to:
The National Academies Press
22883 Quicksilver Drive
Dulles, VA 20166
Attn: Returns/Receiving Department
Claims of short shipments, damaged copies, incorrect titles, or nonreceipt of publications should be made within 60 days from the date of invoice and sent to our Customer Service Department.